Privacy Policy

This Privacy Policy explains how AIVORA Techlabs Global Private Limited ("AIVORA," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, submit a form, book a consultation, or engage us for ERP implementation, custom software development, IT consulting, or ISO certification services. It applies to website visitors, prospective clients, and active clients alike.

Depending on how you interact with us, we may collect:

• Contact details you provide, such as name, work email, phone number, and company name
• Project or service details you share through our contact form, consultation booking, or during discovery calls
• Technical data such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools
• Communication records, including emails, WhatsApp messages, and call notes related to your inquiry or engagement
• For active clients: business, operational, or systems data shared specifically for the purpose of delivering ERP, software, or ISO consulting work

We use the information we collect to:

• Respond to your inquiry and schedule consultations
• Scope, propose, and deliver ERP implementation, custom software, IT consulting, or ISO certification work
• Improve our website's performance and user experience
• Send project updates, service-related communication, and, where you've opted in, occasional insights or announcements
• Maintain the security, integrity, and compliance of our own systems and, where contracted, yours

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We process personal information on the basis of: your consent (for example, when you submit our contact form), the necessity of processing to perform a contract with you (for active clients), and our legitimate business interests in operating and improving our website and services, balanced against your rights.

Our website uses cookies and similar technologies in three broad categories:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our site, so we can improve it
• Communication tools — such as our WhatsApp chat widget, used only if you choose to interact with it

Most browsers let you control or disable cookies through their settings. Disabling certain cookies may affect how parts of our website function.

We may share your information with:

• Internal AIVORA team members directly involved in responding to your inquiry or delivering your project
• Authorized service providers who support our operations, such as hosting, email, or analytics platforms, under confidentiality obligations
• Third-party platforms you've asked us to configure or integrate, such as Zoho, Odoo, or monday.com, strictly as needed to deliver the engagement
• Regulatory or compliance authorities, where required by applicable law

We do not share your data with unrelated third parties for their own commercial use.

We retain personal information for as long as necessary to respond to your inquiry, deliver contracted services, and meet our legal and tax record-keeping obligations under Indian law. Project and financial records are generally retained for the duration of the engagement plus the statutory retention period applicable in India. You may request earlier deletion, subject to any legal obligations that require us to retain certain records.

We apply industry-standard technical and organizational safeguards, including access controls, encrypted transmission where applicable, and restricted internal access, to protect your data from unauthorized access, misuse, alteration, or loss. As an ISO 27001 consulting practice ourselves, we hold our own information security practices to the same standard we help clients achieve. No system is completely immune to risk, and we encourage you to also take reasonable precautions when sharing sensitive information online.

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Opt out of marketing or non-essential communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details in the Contact section below.

We work with clients across India, the USA, the UK, and the UAE. If you're located outside India, your information may be transferred to and processed in India, where our servers and team are based. We take reasonable steps to ensure such transfers are handled with the same care described in this policy, regardless of where the data is processed.

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Our website may contain links to external websites, including third-party platforms we integrate with. We are not responsible for the content, privacy practices, or security of any third-party site. We encourage you to review the privacy policy of any external site you visit.

We may revise this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or wish to exercise any of your data rights, reach out using the details below. In accordance with applicable Indian data protection requirements, inquiries and grievances relating to personal data are handled by our designated point of contact.

• Email: support@aivora-techlabs.com
• Phone: +91 89517 34760
• Registered Address: Gokul Road, Near Hubli International Airport, Hubli – 580030, Karnataka, India